IBM i Specialists

Based in Wilmslow, Cheshire, Ariadne Software Limited is looking to expand its team of IBM i specialists. We require individuals with considerable experience in both application development and product support.

Application development

To be considered for this role you will need to have comprehensive experience of using:

  • RPG IV (ILE concepts and practices, procedures, service programs, user spaces, utilising APIs, debugging)
  • Defining IBM i commands, including use of processing and validation programs
  • Programming using IBM i WorkStation files
  • CL programming

Plus, experience in these areas would also be an advantage:

  • Creation of software using the IBM i Licensed Program model
  • OO-type languages, especially Java
  • Programmatic creation of OpenOffice XML (i.e. Excel) and/or PDF content
  • Website development using PHP
  • Software product packaging, fixpack management
  • Helpdesk ticket resolution

Product Support:

A high level of general technical awareness is a prerequisite for this position.

The successful candidates will provide support for customers, implement fixes, develop new functionality and proactively work with the team and clients to ensure that CoolSpools best meets current and future business needs.

They will communicate with the user via the Helpdesk portal to offer guidance, support and advice regarding all aspects of CoolSpools including:

  • Problems with the installation process.
  • Setup and configuration of modules
  • Assisting users with no experience to get started with CoolSpools
  • Advising the more experienced with technical techniques and functionality

In addition to advice and guidance in this role you will also:

  • Test, investigate, identify and develop fixes for issues raised by users.
  • Write knowledgebase articles explaining solutions to frequently asked questions.
  • Create documentation and help text for the commands
  • Build install bundles and fix packs.
  • Occasionally, complete small development projects using CoolSpools to achieve specific customer requirements.

It is imperative that you have excellent communication skills and feel confident presenting to customers, as the role will include working with the business development team to prepare quotes and online demonstrations. Ariadne will ensure that you keep up to date with the latest technical developments and accreditations and will provide a dynamic and flexible working environment.

If you would like to be part of this growth, you have the experience and can demonstrate credibility & commitment with customers we would really like to hear from you, please contact us via Admin@AriadneSoftware.co.uk